Help Center



What should I do if I have trouble logging in ?

What should I do if I want to add or remove the items in the cart ?

Why website will exprience consignment with out of stock ?


What is PayPal ?

After making a payment, can I change my billing or shipping information ?

How do I know if my payment has been received ?

Do you provide an invoice ?

Can I use other payment methods to pay for the order, such as a credit card or an offline payment method ?

Why am I being asked to "Verify" my payment ?


How do I change my shipping address ?

When will I receive my items after I place an order ?

Do you ship to my country ?

Does the product price include the shipping price ?

How do I know if my items have been shipped or not ?

How do I track my order ?

Why is my tracking number invalid ?

If Customs duties are incurred, who is responsible for them ?

If my items are detained by Customs, who is responsible for clearance of the items ?

What if my parcel is seized by Customs ?

After payment has cleared, how long do I wait until my order is sent out ?

After Sales

How can I cancel my order, before and after payment ?

How can I return purchased items to ?

Under which circumstances would an item be able to be exchanged or returned ?

Where do I return the item ?

Do I have to pay tax on orders I buy at ?